Customer Care

RETURN POLICY

If for any reason you do not fall in love with your online purchase, we are happy to assist you with a prompt refund or exchange. We accept returns & exchanges for unworn goods in their original condition within 2 days of receiving the item. Items sent back after the 2 day period are accepted for exchange or store credit only. All personalized and special order items as well as items purchased on sale or with promotions are final sale. Please note we do not refund shipping fees.

Due to the high cost of processing orders and insured shipping for fine jewelry, all orders sent back for a full refund are subject to a 20% restocking fee + all shipping cost (domestic orders). All orders requesting to be cancelled before shipping receive a 15% restocking fee for processing. If you have ordered a ring, please confirm the ring size before placing the order. If you have ordered an incorrect ring size, all rings can be resized with a fee to the correct finger size. 

To process a return, please email us with your return request. We will issue you a Return Shipping Label to protect your jewelry and make sure each package is insured properly for its value. Refunds will be credited to the original card used to purchase the order, excluding the restocking fee.

Returns & Exchanges are only accepted for items purchased on amarafinejewelry.com only. Amara reserves the right to refuse a return/exchange of any item that does not meet the above requirements.

RETURN PROCESS

For our US customers only, please follow the below return instructions:

1. Send an e-mail to info@amarafinejewelry.com to request your pre-paid shipping label.

2. Put your jewelry back in a shipping box along with your invoice. Jewelry must be kept in the original packaging.

3. Stick your prepaid label on the box.

4. Get your packaged box to UPS. Visit ups.com/dropoff for locations.

5. We'll receive your return within 2 business days, and process your refund and return within 5-7 business days.

DOMESTIC SHIPPING

We offer UPS 2-Day Express shipping for all domestic orders. To protect your jewelry package, all orders are insured via our secondary jewelry insurance shipping provider. We offer UPS Overnight shipping for $25.